Refund policy

Our Policies

Return Policy

The ESPRESSO No.1 Guarantee

Love your coffee — or we’ll make it right.

If your coffee doesn’t meet expectations, we’ll take care of it with a replacement or refund — quickly and without unnecessary friction.

What This Covers

If you’re not satisfied with the flavor of your coffee, we’ll make it right.

This typically includes:

• A replacement bag (maximum one per order)
• Or a refund, depending on the situation

Product Issues & Order Errors

If your order arrives:

• Damaged
• Defective
• Incorrect

We’ll replace it immediately at no cost to you.

No return required in most cases.

How to Request a Return or Support

To get started, contact our team with:

• Your order number
• A brief description of the issue

We’ll guide you through the next steps.

Return Conditions

• Requests must be made within 30 days of delivery
• If a return is required, customers are responsible for return shipping costs
• Returns must include a valid tracking number
• Items must be returned in their original packaging where possible

Refund Processing

Approved refunds are processed back to the original payment method. Please allow up to 5 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear on your account.

Additional Notes

• Returns are not always required — many issues are resolved without sending product back
• All requests are handled on a case-by-case basis to ensure a fair experience for all customers