Find answers about Espresso No.1 coffee, freshness, shipping, subscriptions, our 30-day guarantee, and account management.
Espresso & Coffee
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
How do I choose the right coffee for espresso?
Start with the flavour profile you enjoy and how you normally drink your espresso. Our guide to choosing coffee for espresso explains how roast, origin, freshness, and flavour affect the final result.
What process is used to decaffeinate your coffee?
Our decaffeinated coffee uses the Swiss Water Process, which removes caffeine from green coffee before roasting without added chemical solvents. Read more about how we make decaf coffee while preserving the flavour and character of the coffee.
Orders & Shipping
When will my coffee be roasted and delivered?
Your coffee is roasted on the next business day after you place your order and shipped promptly after roasting. Most orders within the contiguous United States arrive approximately three to five business days after shipment. Orders to Alaska and Hawaii require additional delivery time.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays or address issues. Our guide explains how shipping affects coffee freshness and how delivery time forms part of the coffee’s post-roast development.
Do you offer international shipping?
We currently ship within the United States only.
What does standard shipping cost?
Standard shipping is $7.95 for orders below the free-shipping threshold within the contiguous United States. Shipping charges for Alaska and Hawaii are displayed at checkout.
What orders qualify for free shipping?
Orders of $59 or more qualify for free standard shipping within the contiguous United States, unless otherwise stated as part of a specific promotion.
Do you offer expedited shipping?
When expedited shipping is available, the available service and price will be displayed at checkout. Delivery times are carrier estimates and are not guaranteed.
How can I track my order?
Once your order has shipped, we will email you a shipping confirmation containing tracking information. Tracking may take a short time to update after the carrier receives the parcel.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible using the form below. Include your order number, a description of the problem, and photographs where relevant. We will review the issue and arrange an appropriate replacement or refund.
What is the 30-day guarantee?
Every order is covered by our 30-Day Better Espresso Guarantee. If the coffee does not help you make better espresso, contact us within 30 days of delivery.
Depending on the circumstances, we may recommend and send a better match or authorise a return for a refund. To receive a refund, the remaining coffee must be returned to us using a tracked shipping service. Return shipping is the customer’s responsibility unless the order arrived damaged, incorrect or defective.
How do I make a guarantee claim?
Contact us using the form below within 30 days of delivery. Include your order number and explain why the coffee was not right for you.
If we approve a return, we will provide return instructions. Please do not send anything back before contacting us. We issue refunds after we receive and review the returned coffee.
How can I contact customer service?
Use the contact form below. If your question concerns an existing order or subscription, please include your order number.
Subscription
How does the subscription service work?
Our subscription service allows you to receive your favorite Quantum Brew coffee regularly, delivered right to your door. Choose your preferred coffee, select the delivery frequency (weekly, bi-weekly, or monthly), and enjoy exclusive discounts with each order.
Do subscription orders receive a discount?
Active subscription orders receive 10% off the regular coffee price. The normal shipping policy applies: orders of $59 or more qualify for free standard shipping within the contiguous United States.
Can I change the coffee in my subscription?
Available subscription changes can be made through your customer account. Make any changes before the next scheduled order is processed, or contact us if you need assistance.
Can I pause, skip, or cancel my subscription?
Yes. You can manage, pause, skip or cancel your subscription using the tools provided in your customer account. Changes must be completed before the next scheduled charge is processed.
How do I update my subscription payment information?
Sign in to your customer account and use the available subscription-management tools to update your payment information securely. Contact us if you need assistance.
Why was my subscription payment declined?
A payment may be declined because of an expired card, incorrect billing information, insufficient funds or a security restriction applied by your bank. Check your payment details or contact your bank. If the problem continues, contact us for assistance.
