Find answers about Espresso No.1 coffee, freshness, subscriptions, shipping, returns, and account management
Espresso & Coffee
What payment methods are accepted on your website?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and more.
Can I change my coffee selection in my subscription?
Yes, you can update your coffee selection anytime through your account settings. Simply log in here to manage your subscription
What should I do if my order arrives damaged?
Please contact us within 7 days with a photo of the damage, and we’ll arrange a replacement or refund.
Do you offer any discounts for subscription orders?
Yes, subscribing can save you up to 25% on recurring orders, depending on the plan
you choose.
What is the decaf process used for your coffee?
Our decaf coffees are crafted using the Swiss Water® Process, which removes caffeine naturally without chemicals. This method ensures the full flavor of the coffee is retained while being 99.9% caffeine-free.
How fresh is my coffee going to be when I receive it?
Your coffee is roasted when ordered and shipped soon after roasting, often within 24 hours. Most U.S. orders arrive within 3–5 business days after fulfillment, helping your espresso reach you with the freshness, aroma, and extraction potential it deserves.
Orders & Shipping
How long does shipping take?
Shipping typically takes 3-5 business days within the U.S. Once your order is placed, you will receive a tracking number to monitor your delivery.
Do you offer international shipping?
Currently, we only ship within the U.S. We are working on expanding our shipping options to international destinations in the future.
What orders qualify for free shipping?
Orders over $50 automatically qualify for free standard shipping across the U.S. Enjoy your favorite Quantum Brew blends without any additional delivery costs.
Do you offer expedited shipping options?
Yes, we offer expedited shipping for those who want their coffee faster. Simply select your preferred shipping method at checkout to receive your order in as little as 1-2 days.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
What is your return policy?
We want you to be fully satisfied with your coffee. If you’re not satisfied with your order, you may request a return within 30 days of receiving it for a full refund.
For full details, please review our shipping and returns information.
How do I initiate a return?
To start a return, contact our support team with your order number, and we’ll guide you through the return process.
How can I contact customer service?
You can contact us through the contact form on our website, by email, or by calling us directly.
Subscription
How does the subscription service work?
Our subscription service allows you to receive your favorite Quantum Brew coffee regularly, delivered right to your door. Choose your preferred coffee, select the delivery frequency (weekly, bi-weekly, or monthly), and enjoy exclusive discounts with each order.
Can I modify or cancel my subscription?
Yes, you can modify or cancel your subscription at any time through your account settings. Changes must be made at least 3 days before your next scheduled delivery.
Can I change the type of coffee in my subscription?
Absolutely! Log in to your account, go to 'Manage Subscription,' and select 'Change Product' to update your coffee selection for the next delivery.
Are there any benefits to subscribing?
Yes, subscribing comes with a range of benefits, including a % discount on all recurring orders, free shipping, and access to limited-edition blends before they become available to non subscribers
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For subscription orders, you can securely save your payment information in your account.
How can I update my payment information for my subscription?
To update your payment details, log in to your account, go to 'Manage Subscription,' and select 'Update Payment Method.'
Why was my payment declined?
Payments can be declined for several reasons, such as insufficient funds or an expired card. If this happens, try a different payment method or contact your bank for more details.